Here is the practical detail: The following information applies to purchases made through kovily.store.
Checkout methods
Our guidance is this: Available payment methods are displayed during checkout and may vary by country, currency or device. We cannot guarantee that a particular wallet or card type will appear for every shopper. A brief message with the order number helps us find the correct record.
Authorization and confirmation
Please note that Your payment provider may place an authorization hold or require additional verification. A successful checkout generates an order record; if you are unsure whether payment succeeded, check your confirmation email before placing a second order. This information is intended to make the process predictable rather than promise an outcome in every circumstance.
Currency and conversion
As a general rule, Prices are shown in the currency selected or displayed by the store. If your bank bills in another currency, it may apply an exchange rate or international transaction fee outside our control. You may want to retain the shipping or transaction confirmation for your records.
Security
When preparing an order, Payment details are processed through payment service providers. Never email us a card number, card security code, password or one-time authentication code. Contact your bank directly about an unfamiliar charge. We will assess individual cases based on the order details and applicable law.
Taxes and charges
For active families, Applicable taxes and shipping charges collected by the store are presented at checkout. Destination-specific import charges may be assessed separately unless explicitly shown as included. Keep a copy of your order confirmation for reference.
Declined or duplicate charges
To make the process clear, A declined payment may result from issuer rules, incorrect details or security checks. Some pending holds disappear without settling; contact your bank if a hold persists. If you believe you were charged twice, send us the order details without sensitive card data. Checking the listing before checkout is usually the easiest way to avoid surprises.
Refund route
For peace of mind, Approved refunds normally return to the original payment instrument. We cannot control how quickly a bank or card issuer posts the credit. Where local law gives you stronger rights, those rights remain in place.
When something is unclear, contact info@kovily.store before taking the next step.